![]() ![]() So, if you’re a shared web host, increase the quota by 100 MB temporarily so that services to the user is immediately restored. Business mails coming in during this period will bounce. Pro Tip : All this detective work takes time. We resolve this issue by searching the whole file system with the username, deleting them, and then updating the quota table. ![]() We’ve found such files in /usr, /var, / or in some cases even in /root directory. This could be from past troubleshooting steps, incomplete site restore, etc. In self-managed VPS servers, we’ve found user files stored outside the user’s home directory. Special case – User’s files located outside home directory Once we’ve found the top directories, we drill down until we locate all non-essential files. That is why we use Linux command line tools (such as du) to list all directories in a user’s account, and sort them as per size. It’s not easy to find these space files if you look at a web panel report. Old uncompressed backups (from a previous site restore for eg.).But there are other locations that are not so obvious: In many cases, we’ve found large files (such as backup, videos, DB dumps, etc.) in the user’s home directory itself. ![]() Fixing mail/web space overageĪbout 80% of disk quota exceeded errors occur due to users uploading files beyond their subscription limit. Today, we’ll take a look at how to troubleshoot, fix and prevent quota exceeded errors.
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